Invaluable Insight: The Patient & Family Advisory Council

Members of the Patient & Family Advisory Council at Monadnock Community Hospital. From left to right: Denise Lord, VP of Organizational Performance; Vicky Rank; John Richards; Judy Unger-Clark; Molly Rajaniemi, Patient Experience Coordinator; and Lisa McInnis, MHP Practice Liaison. The group stands in front of a landscape painting, smiling, and showcasing their commitment to improving patient care and community engagement.
Invaluable Insight: The Patient & Family Advisory Council
Enhancing Patient Care Through Community Collaboration

Invaluable Insight: The Patient & Family Advisory Council

At Monadnock Community Hospital, the care of our patients — as well as their loved ones — is the center of conversation for the Patient & Family Advisory Council (PFAC). Re-established in 2022, PFAC members have worked to represent the voice of the patients and families in MCH initiatives, while learning more about our organization and becoming positive, informed community ambassadors.

PFAC members provide personal feedback, helping MCH leaders to better understand patient perspectives and strengthen the relationship between MCH and the community we serve. To date, the PFAC has contributed to a variety of projects, including MCH’s 100th anniversary, patient educational materials, website pages, and consent forms. PFAC members have gained a deeper understanding of MCH’s programs and services, allowing the group to offer valuable input from a community perspective.

Patient & Family Advisory Council (PFAC) at Monadnock Community Hospital

The Patient & Family Advisory Council (PFAC) at Monadnock Community Hospital is composed of dedicated individuals who bring diverse experiences and perspectives to the table. This group collaborates closely with hospital leadership to evaluate and improve hospital practices, ensuring they align with patient needs and expectations. Members of PFAC actively engage in initiatives that foster transparency and communication between the hospital and its patients. Their insights help guide policy changes and innovations that enhance the quality of care and patient satisfaction. PFAC’s work extends beyond feedback, as they advocate for patient-centered approaches that make healthcare more accessible and responsive to community needs.