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May 2026 Employee of the Month: Crystal Darling

Crystal Darling smiles while holding her Monadnock Community Hospital Employee of the Month certificate beside an Employee of the Month ribbon graphic.
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May 2026 Employee of the Month: Crystal Darling

Monadnock Community Hospital is proud to recognize Crystal Darling of Environmental Services as the May 2026 Employee of the Month. This month’s recognitions also highlight employees and teams across the organization who have made a meaningful difference for patients, colleagues, and the community.

“After a busy weekend in the ED, Crystal had a smile on her face and got to work. There was a lot of linens and trash that needed to be taken care of. No matter what was asked of her she did it when she could and with a smile. Even when it’s not busy, she is always a delight to see. She’s hard working and just someone who can make anyone’s day brighter. Keep smiling and keep up the good work!”

More About Crystal

This month’s Employee of the Month is Crystal Darling from Environmental Services. Employee Enrichment Committee (EEC) member Cassidy Thibodeau met with Crystal to get to know her a little better.

Crystal is a Tech III in Environmental Services, which is a job she makes clear is more than just cleaning. Crystal finds a lot of purpose in her interactions with patients, especially on Med/Surg where she tries to make their time in the hospital as positive as it can be. She started her career at around 16 at a bed-and-breakfast. Later she worked at the Mount Washington in housekeeping and then moved to a small cleaning company that worked in organizations like banks and hospitals, introducing her to the world in which she now works. She has now been at MCH for 5 years and feels as though she has true purpose through her position here.

Crystal grew up on a mountain in Vermont and spends much of her time playing Animal Crossing and junk journaling, remarking that when she wants to know something she simply learns it, which has led to much of the crafting she does like resin work and knitting.

Crystal suggests that everyone try not to take things too seriously and, while she doesn’t usually look up to just one person, she finds herself learning and taking in something from everyone and finding inspiration from all the people she meets.

Please join us in congratulating Crystal on this well-deserved recognition.

Honorable Employee Recognitions

Jennifer Norris, Patient Access

“Jen is our Super Hero! She pays attention to all the little details each and every day to help us succeed in our jobs. She provides compassionate leadership with balance and grace and listens to all our concerns. She does this all with a calm demeanor and a smile and gives us the confidence to go and do what needs to be done by telling us: ‘You’ve Got This!’“

Kathryn Ernst, Philanthropy/Community Relations

“Thank you for stepping in on short notice to give a tour to our visiting ACO partners. She truly went above and beyond. Our partners thoroughly enjoyed the experience and spoke very highly of her.”

Mary Geoffrey, Dietary

“I would like to nominate Mary Geoffery in the cafeteria for employee of the month. She always is ready, multitasking, and fun at the action station. I appreciate her jokes and laughter every day when I go down. And to go above that she always preps extra for me to bring home to my son for his dinner, and she makes sure nothing gets heated up too many times for him, or things get soggy before he eats them. She goes above and beyond all the time, making things personal for each employee who goes to her. Thank you so much Mary for all you do for us!”

Emily Guay, Monadnock Orthopedic Associates

“Emily has consistently gone above and beyond in stepping up to support the entire office. She took the initiative to thoroughly review the schedule, identifying which patients need to be seen and which can safely be rescheduled when a provider had an unexpected, last-minute absence. She also assisted the front desk by calling and rescheduling patients, ensuring continuity of care. In addition, Emily has taken on the responsibility of completing clinical chart preparation for these patients and helping with rooming, demonstrating her strong commitment to teamwork and patient care. What stands out most is her motivation, whenever she is thanked, she simply says, “I am doing it for my patients.” It’s clear that Emily is here for all the right reasons, and her dedication makes a meaningful impact on both patients and colleagues.”

Mark LeBlanc, Monadnock Orthopedic Associates

“Mark has consistently been a source of inspiration and encouragement for the staff at MOA. His talent for recognizing the worth in others and speaking up whenever possible is a remarkable leadership quality and display of genuine human kindness. Mark truly deserves recognition for his significant role in boosting the morale and spirit of our dedicated MOA team. His kind words, personal connections, and humor are direct contributions to our practice’s success over the years. He demonstrates the teamwork culture that we can only hope will spread throughout healthcare delivery.”

Bailey Bennett, Birthing Suite

“She came to help us for emergency c-section at 12pm and worked til next day 7am. She is very hard working and valuable employee.”

“Bailey came in during night shift on her day off (following 6 shifts in a row) to fill out paternity papers with one of our patients. The FOB was not going to be able to stay until the morning to sign papers, and they were stressed about how the paperwork would work. Bailey didn’t hesitate, ask questions, or have any grump about it, she waltzed in smiling and cheery and made this patient’s whole night. She is a rock star, and she deserves to be recognized!!!”

Dr. Spencer, Monadnock Cardiology Associates

“Dr. Spencer became aware of a complex patient who had concerning symptoms and results. He offered to add them into his already over booked schedule for a same day appointment. He helped coordinate care with her PCP’s office to complete scheduled testing so the patient wouldn’t need to delay other treatment as well as cluster her care which the patient’s family greatly appreciated. Dr. Spencer goes above and beyond when caring for the community and promotes a great working environment for his team. He exemplifies the values of Monadnock Community Hospital! “

“Dr. Spencer is top notch!!!”

“The receptionist, nurses and Dr. Spencer were all great.”

“Dr. Spencer is the best. And his staff take after him as being the best.”

“Doctor Spencer is kind, personable, knowledgeable plus engages in dialog. Easy to understand. Listens intently. Best doc ever!”

“Dr. Spencer is a knowledgeable and caring practitioner who explains everything thoroughly and listens to my concerns.”

Dr. Hurley, Monadnock Regional Pediatrics

“Dr. Hurley was fantastic when evaluating my teenage son…My son was very nervous about the exam, but Dr. Hurley made him feel comfortable & respected. He did an exceptional job explaining his assessment to both of us, using medical literature. His professionalism & compassion was much appreciated!”

Dr. Bonnem, Oncology

“Dr. Bonnem saved my life. Having been diagnosed with cancer, every little ache and pain sends me into panic. Dr. Bonnem is always calm and supportive and patiently deals with my anxiety.”

Emily Cooper, Monadnock Internal Medicine

“I love my treatment team and Emily Cooper – I hope they never retire or leave. I also love Monadnock Community Hospital – They are all THE VERY BEST!!”

“Emily Cooper & the team in her office are wonderful!”

“Excellent experience with Emily”

“Emily Cooper is terrific”

“Emily Cooper is the BEST! She is personable, pleasant, articulate, knowledgeable & a great diagnostician and always eases my mind and helps solve medical issues – large & small.”

Honorable Group Recognitions

Jaffrey PT

Special thanks to Abigail Killmer, Teddy Nelson, and Kate Treshinsky

“Jaffrey physical therapy is staffed with the most professional people I have ever encountered. From the front desk with Abby to the clinic with Ted and Kate. I’m not sure you realize how lucky this hospital is to have these highly trained and dedicated employees. Very satisfied with the results.”

Surgical Services

Special thanks to Emily Holman, Therese Blaise, and Kayte Scheidel

From Coworkers:

“I would like to recognize and sincerely thank Emily Holman and Therese Blaise for stepping up to take on the responsibility of managing the staff schedules and on call schedules. This is no small task, it requires constant attention, coordination, flexibility, and a commitment to supporting the entire team. Their willingness to take on this time consuming and complex responsibility has made a meaningful difference in our daily operations and overall workflow. Their dedication, reliability, and positive attitude do not go unnoticed. Thank you for going above and beyond in support of the team.”

“Kayte contacted me today to flag acute lab results that she identified while reviewing a patient’s chart for PAT. After discussing the results with Dr Gilbert, he recommended that the patient present to the ER due to acute illness. Kayte’s thoroughness and clinical judgement were instrumental in ensuring timely follow-up and advocating for the patient’s care. I would like to recognize her for her diligence and commitment to patient safety.”

Surgical Services

Special thanks to John Curran, Megan Smith, and Tonya Morrow

From Patients:

“John and Megan both were wonderful. So kind and caring. Nothing but respectful from start to finish. John took his time w/me and calmed me right down coming out of anesthesia.”

“On the day I was having my first cataract surgery, I was very nervous and didn’t know what to expect. When I got into pre-op Tonya was there waiting with a huge smile and a caring demeanor. She explained what I needed to do and then everything that she was doing. Another nurse came in with a computer and together they had me laughing and forgetting my fears. Tonya still remains as a very special person in that room to me. Her never-ending positivity and her obvious professional knowledge of what she was doing and needed to be done. She held my hand, touched my shoulder when I was nervous and spoke to me ever so gently with kindness and compassion. I felt safe, in good professional hands and cared for. Thank you Tonya for being that special person for me. Everyone in the Pre-op and Post-op were wonderful people. It is a department filled with great people. I’m nominating Tonya for her extra special qualities.”

Please join us in congratulating this month’s honorees. Their dedication, compassion, teamwork, and commitment to excellence help strengthen our hospital and support the care we provide to patients and families across the Monadnock Region every day.

Monadnock Community Hospital Employee of the Month award ribbon logo featuring the MCH mountain symbol inside a blue circular badge with ribbon tails underneathAt Monadnock Community Hospital, the Employee of the Month Award celebrates the dedication, compassion, teamwork, and excellence demonstrated by employees across the organization. The program reflects MCH’s commitment to fostering a culture of appreciation, inclusion, and belonging, where every role plays an important part in supporting patients, colleagues, and the community. Employees from all departments and roles across the organization are eligible for nomination.