Entering a New Century of Care: 2024 Community Report

Dr. Annapurna Mandalika, Monadnock Internal Medicine
Pictured on the cover: Dr. Annapurna Mandalika, Monadnock Internal Medicine

Monadnock Community Hospital 2024 Report to Our Community

Innovate. Elevate. Celebrate.

Entering a new century of care

Monadnock Community Hospital


A Message from President and CEO, Cynthia McGuire

Cynthia K McGuire

Discover how your support and generosity have fueled our achievements and learn about the exciting advancements at Monadnock Community Hospital over the past year. Read the full letter from Cynthia K. McGuire, President and CEO.


Our Foundation: Mission, Vision, and Values

An outlined heart symbol formed by two hands shaking, representing care, collaboration, and mission

Mission

Monadnock Community Hospital is committed to improving the health and well-being of our community.

An outlined eye symbol with a small heart and a plus sign in the bottom right corner, representing vision and healt

Vision

We will elevate the health of our community by providing accessible, high-quality and value-based care.

An outlined hand holding a diamond, representing high value, quality, and excellence

Values

Compassion | Collaboration
Honesty | Respect


We are Monadnock Community Hospital.

Armando Rangel, HR Generalist; Cathy Maki, Accountant; Dr. Dmitry Tarasevich, Monadnock Internal Medicine; Tausey Wolfe, Monadnock Behavioral Health Practice Manager; Corryn Nelson, Physical Therapist; Jennifer Norris, Patient Access Coordinator; Leah Hakala, Birthing Suite LNA

Monadnock Community Hospital (MCH) is a diverse team of skilled experts, dedicated staff members, and compassionate volunteers, all united by a commitment to providing exceptional healthcare to the Monadnock community. As we embark on our second century of care, we celebrate our rich legacy and unwavering dedication to improving the health and well-being of our neighbors and friends. Read more about our journey and commitment here.


Advanced Surgical Expertise Close to Home

Heather Bartels, MD and Patricia Shuster

Monadnock Community Hospital offers state-of-the-art surgical facilities and a dedicated team of experienced surgeons, providing patients like Patricia Shuster with high-quality care conveniently close to home. From cataract surgeries to advanced procedures, our focus is on delivering stress-free, personalized care. Patricia’s positive experience underscores our commitment to ensuring patient comfort and trust. Discover more about our surgical services here.


Buttoned Up Surgical Care

Hiyam Makarios and Brian Kwitkin, MD

Dr. Brian Kwitkin, a board-certified general surgeon at Monadnock Surgical Associates, is making a significant impact on the community with his expertise and compassionate care. Hiyam Makarios’s successful treatment for an umbilical hernia showcases Dr. Kwitkin’s skillful approach and the seamless integration of care at MCH. Learn more about Dr. Kwitkin’s patient-centered approach here.


Clement Family Legacy

Karen Clement holding a painting of her grandmother, Margaret Adams Clement

or over a century, the Clement family has played a pivotal role in shaping Monadnock Community Hospital through leadership, philanthropy, and volunteerism. Their legacy began with Margaret Adams Clement’s vision to establish the hospital and continues through generations who support MCH’s mission. Explore the Clement family’s lasting contributions here.


Thank You to Our Parmelee Society

Katharyn Ernst Lee Ann Clark-Moore Laura Gingras

The Parmelee Society honors individuals who include Monadnock Community Hospital in their estate plans, ensuring that high-quality healthcare remains accessible for future generations. These generous gifts reflect a deep commitment to community well-being and the hospital’s enduring mission. Read more about the Parmelee Society and its impact here.


Invaluable Insight: The Patient & Family Advisory Council

Members of the Patient & Family Advisory Council from left to right: Lisa McInnis, MHP Practice Liaison; Molly Rajaniemi, Patient Experience Coordinator; Judy Unger-Clark; John Richards; Vicky Rank; and Denise Lord, VP of Organizational Performance. (Not pictured: Michael Greenough, Education and Emergency Management Specialist; Maria Brown, Oncology Medical Assistant; Walter Fleury; Madelyn Morris; Suzanne O’Brien; and Carol Hess)

The Patient & Family Advisory Council (PFAC) at MCH brings together patients and families to provide valuable feedback and insights, enhancing patient care and strengthening community relationships. PFAC’s contributions span a range of projects, reinforcing MCH’s dedication to patient-centered care. Learn about PFAC’s ongoing initiatives here.


Making a Difference Together: Community Impact

Monadnock Community Hospital provided $18,372,500 in community support in 2023, including subsidized health services, charity care, in-kind donations, and community programs. This significant impact demonstrates MCH’s unwavering commitment to improving community health and well-being. Discover how MCH supports the Monadnock community here.


A Brighter Space for Staff and Visitors

Window Shop volunteers standing left to right: Barbara Pendleton, Liz Kenney, Roon Frost, Toni Gildone (MCH Window Shop Manager and Volunteer Coordinator), Steffie Kyte, Shelly Zinsmeister, Judy Edelkind, and Carole Connor Sitting left to right: Connie Boyd and Louise Vickory

The Window Shop, run by dedicated volunteers, has raised significant funds to support patient care initiatives at MCH. From equipment upgrades to employee morale projects, the shop’s contributions enhance the hospital’s services and environment. Read more about the Window Shop’s role in supporting MCH here.


Thank You to Our Volunteers

Volunteer staff pictured: Gwyn Baldwin, Toni Gildone - Volunteer Coordinator and Window Shop Manager, Carole Connor and Linda Keenan.

Monadnock Community Hospital extends heartfelt gratitude to its volunteers for their dedication and service. These individuals play a crucial role in supporting hospital operations and enhancing patient experiences, reflecting MCH’s community-centered mission. Explore the stories of our incredible volunteers here.


Always Innovating

MGA opening outdoor rehabilitation facility Tom Quinn Vache Hambardzumyan homeschool students tour CT scanner Brad White

Monadnock Community Hospital continues to expand its services by introducing new techniques, technologies, and care environments. From the launch of Monadnock Gastroenterology Associates to advanced equipment like the Toshiba CT scanner, MCH remains at the forefront of medical innovation. Discover our latest advancements here.


Finding the Right Level of Care

Dr. Vache Hambardzumyan with Louise DelPapa

Dr. Vache Hambardzumyan’s compassionate approach to treating osteoporosis-related spinal fractures showcases Monadnock Community Hospital’s commitment to personalized, nonsurgical care. Louise DelPapa’s recovery story highlights the importance of tailored treatment plans and patient education. Learn more about her journey here.


Making Strides in Rehabilitative Excellence

From left to right: Essy Moverman, RRT, RCP, CTTS, Outpatient Pulmonary Coordinator; Bruce Barsalou; Dawne Beamer, Respiratory Therapist; Kiara Burek, Exercise Physiologist; Gabby Trust, Exercise Physiologist

Bruce Barsalou’s transformative journey through MCH’s Pulmonary Fitness Program highlights the power of rehabilitation in overcoming health challenges. With the support of a dedicated team, Bruce has achieved significant health improvements, underscoring MCH’s commitment to patient empowerment and recovery. Read about Bruce’s inspiring progress here.


Welcome New Medical Staff

Monadnock Community Hospital warmly welcomes new providers, including specialists in ophthalmology, general surgery, gastroenterology, and family medicine. These skilled professionals bring fresh perspectives and expertise, enhancing MCH’s legacy of exceptional care. Meet our new medical staff here.


Honoring Loved Ones: Gifts to Monadnock Community Hospital

Donations made in honor of loved ones support Monadnock Community Hospital’s mission and services, providing a meaningful way to celebrate cherished individuals. These gifts help sustain high-quality healthcare and strengthen community bonds. Explore how you can honor a loved one through giving here.


Employee Generosity Shines

MCH Employees from left to right: Charles Trimble, Security; Cathy Maki, Finance; Pia Benet, Operating Room; Karen Aucella, Rehabilitation Services; and Jon Gullage, Imaging Services

In celebration of its centennial year, Monadnock Community Hospital’s Employee Giving Campaign saw record participation, raising $25,000 for various hospital funds. This generosity reflects the dedication and commitment of MCH employees to supporting their community and workplace. Learn about the impact of employee giving here.


Financial Statement

Monadnock Community Hospital’s financial overview for 2023 highlights key revenue sources, operational costs, and net gains, demonstrating the hospital’s financial stability and commitment to sustainable healthcare services. Delve into our financial performance and impact here.


Key Statistics

Monadnock Community Hospital’s 2023 key statistics reflect a year of dedicated service and comprehensive care. The hospital welcomed 262 new lives in the Birthing Suite, provided emergency care to 13,353 patients, and conducted over 186,000 lab tests. With 80,710 physician practice visits and 65,966 therapy procedures, MCH remains a cornerstone of health and well-being in the community. Explore the numbers behind our impactful care and community support here.

 


Monadnock Community Hospital is a not-for-profit health-care provider offering comprehensive health-care services to the Monadnock Region. Our Financial Assistance Program provides free or discounted care for those who qualify.

We extend our sincere gratitude to Communicators Group for their invaluable partnership in crafting our annual report.

Download the MCH 2024 Annual Report as a PDF
annual report front cover

MCH employees and new technology