Patient Experience

Monadnock Community Hospital: Your Trusted Partner for Health Care

Welcome to Monadnock Community Hospital

At Monadnock Community Hospital (MCH), we understand that every patient’s journey is unique, and we are dedicated to providing comprehensive, compassionate care that enhances your experience at every step. From the moment you walk through our doors, our goal is to ensure your comfort, well-being, and health with personalized care in a warm, welcoming environment.

Joshua D. from Keene, New Hampshire has this to say about Monadnock Community Hospital:

“Highly recommend this hospital! I’ve been coming here for years for myself and my children. The staff is amazing and always accommodating and professional. I’ve been hospitalized here twice this year due to covid and now cardiac problems. I’ve been to the ER multiple times and participate in cardiac rehab here. The staff in every department I’ve dealt with is always phenomenal! I couldn’t be more thankful for the care myself and my family have received here.”

We’re always here for Joshua and his family—and when you need care, we’re here for you, too.

How does MCH compare to other hospitals?

You need to trust that you are safe, valued, and understood when you visit your doctor or hospital. MCH is committed to raising the bar for community hospitals and providing exceptional care to all our patients.

You have the right to make informed decisions about your care. We invite you to learn how we measure our success.

Hospitals across the nation ask their patients about their inpatient experience using the same survey, and they report this information on the Hospital Compare website. At MCH, we value knowing how our patients perceive our inpatient services, and we use this information to help us improve.

What this data means to us

We are strong in many areas. People know our hospital will be clean and expect they will get help when they need it. Help us build a better care system for you and your family and keep providing feedback. We listen and read it all, both positive comments and concerns.

Some examples of what we changed based on patient feedback:

Our Orthopaedic practice implemented new scheduling to reduce wait time for appointments.
In the Emergency Department, we responded to the need for increased communication about wait times.
We have focused on improving employee engagement and safety because safe and satisfied employees make better care givers.
We are working to help patients better understand the discharge process in our Medical Surgical Unit.

What it can mean for you

MCH works with an outside service (Press Ganey) to offer these surveys so that we can make certain they are reliable and comparable to other institutions. You can visit the Hospital Compare website and see how we perform relative to over 4,000 other hospitals in our country. This information can help you choose the hospital that meets your needs, and it can help you learn how to be a more effective part of your own health care team. We want patients to work with us both when they are visiting and afterward to help us improve. If you haven’t seen a nurse wash hands, please ask if it was done. If you need more clear information about your medications, please let us know.

Other ways we measure success and identify areas for improvement include:

Our Commitment to Your Experience

Comprehensive Health Services

From routine check-ups to specialized treatments, we offer a wide range of services to meet all your healthcare needs.

Patient-Centered Care

We focus on your individual needs, preferences, and concerns, ensuring that your care is tailored to you.

Supportive Environment

Our dedicated staff works to create a comforting atmosphere where you feel respected, heard, and cared for.

Advanced Technology

We utilize the latest medical technology to provide precise diagnoses and effective treatments, enhancing your overall care experience.

Find a Doctor

Why Choose Monadnock Community Hospital?

At Monadnock Community Hospital, we understand that choosing the right primary care provider is essential.

Compassionate Care: Our dedicated team is committed to treating you with empathy, understanding, and personalized attention.
Community Focused: As a nonprofit hospital, our mission is to enhance the health and well-being of our community.

As a nonprofit hospital, we are committed to the health and well-being of our community. We prioritize patient care and work closely with you to ensure a healthy future.

Casey L. from New Hampshire says that Monadnock Community Hospital is

“by far, the best hospital I’ve been to. The staff is outstandingly friendly. Never have I once met a grouchy or rude staff member. The nurses who draw blood are very kind and make it so you’re not as nervous.”

For Casey and for you, we are here to provide the best care by far, close to home.

Take Charge of Your Health Today!

Take the First Step Towards Better Health

Find a Doctor: Discover our team of experts ready to provide you with exceptional care. Explore our expert staff directory
Visit Us: Conveniently located at 452 Old Street Road, Peterborough, NH 03458.
Join Our Wellness Programs: Engage in our wellness programs designed to keep you healthy and proactive about your care.

Take the first step toward a better healthcare experience by scheduling an appointment with our expert team. Call us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.

Together, we can ensure a healthier and happier future for you and your family.

Get Involved and Stay Informed

Join us in our mission to promote health and wellness in our community. Follow us on social media for health tips, news, and events, and sign up for our newsletter to stay informed about the latest developments at MCH.

We’re Here for You

We are here to support you every step of the way. For more information or to schedule an appointment, please contact us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.

Monadnock Community Hospital (MCH) is a nonprofit hospital dedicated to serving you and your family since 1923. Together, we can improve the health and well-being of our community.

Ready to Experience Tailored Care? Contact Us:

Phone: 603-924-7191
Address: 452 Old Street Road, Peterborough, NH 03458

Find a Doctor

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Joshua D. from Keene, New Hampshire has this to say about Monadnock Community Hospital:

"Highly recommend this hospital! I’ve been coming here for years for myself and my children. The staff is amazing and always accommodating and professional. I’ve been hospitalized here twice this year due to covid and now cardiac problems. I’ve been to the ER multiple times and participate in cardiac rehab here. The staff in every department I’ve dealt with is always phenomenal! I couldn’t be more thankful for the care myself and my family have received here."

We're always here for Joshua and his family—and when you need care, we're here for you, too.

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What it can mean for you

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What this data means to us

Our Orthopaedic practice implemented new scheduling to reduce wait time for appointments.
In the Emergency Department, we responded to the need for increased communication about wait times.
We have focused on improving employee engagement and safety because safe and satisfied employees make better care givers.
We are working to help patients better understand the discharge process in our Medical Surgical Unit.

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Compassionate Care: Our dedicated team is committed to treating you with empathy, understanding, and personalized attention.
Community Focused: As a nonprofit hospital, our mission is to enhance the health and well-being of our community.

As a nonprofit hospital, we are committed to the health and well-being of our community. We prioritize patient care and work closely with you to ensure a healthy future. ) [_page_sections_9_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_9_width] => Array ( [0] => normal ) [_page_sections_9_width] => Array ( [0] => field_5af99fbbc9de1 ) [_yoast_wpseo_is_cornerstone] => Array ( [0] => 1 ) [page_sections_12_section_title] => Array ( [0] => ) [_page_sections_12_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_12_wysiwyg] => Array ( [0] =>

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Comprehensive Health Services

From routine check-ups to specialized treatments, we offer a wide range of services to meet all your healthcare needs.

Patient-Centered Care

We focus on your individual needs, preferences, and concerns, ensuring that your care is tailored to you.

Supportive Environment

Our dedicated staff works to create a comforting atmosphere where you feel respected, heard, and cared for.

Advanced Technology

We utilize the latest medical technology to provide precise diagnoses and effective treatments, enhancing your overall care experience. ) [_page_sections_6_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_6_width] => Array ( [0] => normal ) [_page_sections_6_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_11_section_title] => Array ( [0] => Take Charge of Your Health Today! ) [_page_sections_11_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_11_wysiwyg] => Array ( [0] =>

Take the First Step Towards Better Health

Find a Doctor: Discover our team of experts ready to provide you with exceptional care. Explore our expert staff directory
Visit Us: Conveniently located at 452 Old Street Road, Peterborough, NH 03458.
Join Our Wellness Programs: Engage in our wellness programs designed to keep you healthy and proactive about your care.

Take the first step toward a better healthcare experience by scheduling an appointment with our expert team. Call us at (603) 924-7191 or visit our website at www.MonadnockHospital.org. Together, we can ensure a healthier and happier future for you and your family. ) [_page_sections_11_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_11_width] => Array ( [0] => normal ) [_page_sections_11_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_5_section_title] => Array ( [0] => ) [_page_sections_5_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_5_wysiwyg] => Array ( [0] =>

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Casey L. from New Hampshire says that Monadnock Community Hospital is

"by far, the best hospital I've been to. The staff is outstandingly friendly. Never have I once met a grouchy or rude staff member. The nurses who draw blood are very kind and make it so you're not as nervous."

For Casey and for you, we are here to provide the best care by far, close to home.

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Ready to Experience Tailored Care? Contact Us:

Phone: 603-924-7191 Address: 452 Old Street Road, Peterborough, NH 03458 ) [_page_sections_14_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_14_width] => Array ( [0] => normal ) [_page_sections_14_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_15_image] => Array ( [0] => ) [_page_sections_15_image] => Array ( [0] => field_5ae092b0630c8 ) [page_sections_15_wysiwyg_content] => Array ( [0] => ) [_page_sections_15_wysiwyg_content] => Array ( [0] => field_5a9024f1698f3 ) [page_sections_15_link] => Array ( [0] => https://monadnockcommunityhospital.com/staff/ ) [_page_sections_15_link] => Array ( [0] => field_5a902585698f4 ) [page_sections_15_link_text] => Array ( [0] => Find a Doctor ) [_page_sections_15_link_text] => Array ( [0] => field_5a902593698f5 ) [page_sections_16_section_title] => Array ( [0] => ) [_page_sections_16_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_16_wysiwyg] => Array ( [0] =>

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Joshua D. from Keene, New Hampshire has this to say about Monadnock Community Hospital:

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Casey L. from New Hampshire says that Monadnock Community Hospital is "by far, the best hospital I've been to. The staff is outstandingly friendly. Never have I once met a grouchy or rude staff member. The nurses who draw blood are very kind and make it so you're not as nervous."

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"Very nice people, quick care." -James

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"Everyone from the receptionist to the docs are so friendly and kind. The doctors have spoken to us in a way that was clear and understandable without being demeaning. We came away feeling confident in our decision and well informed." - Joanne

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"Caring people everywhere!" -Mimi

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"Small rural hospital with a huge heart! We have only had great experiences at MCH. From visits to the ER to primary care, and surgical procedures the staff has been amazing and the facility is very clean and tidy." -Zelda

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"MCH is a great little community hospital that has met our needs for decades. Friendly and compassionate doctors, and support staff, coupled with a clean and well laid-out and managed facility make for a great experience every time we visit. They were attentive, kind, and took excellent care of my mother-in-law pre-Hospice. Their family care unit is competent and highly recommended." - Jim

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"At other hospitals, I have had a lot of issues with doctors previously when it comes to judgmental doctors and bad bedside manners. However, whenever I go to MCH the doctors are very kind, understanding, and make me feel comfortable. Definitely my favorite hospital in New Hampshire." -Skylar

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"We are so fortunate to have access to this great hospital so close to home." - Katharyn

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"I was sent to Monadnock for an emergency appendectomy and everything was fantastic! The nurses, surgeon, anesthesiologist, all were professional, friendly, and caring. My family was treated well, and I received all the information to heal. There were several follow up calls as well. They were there at the right time, and I was referred to a great place." -Scott

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"I’ve been coming here for years for primary and my children’s pediatricians also. I’ve been hospitalized here twice this year for several days to a week, the staff is fantastic and very accommodating. I go to cardiac rehab here as well and they are phenomenal. I could never say a bad thing about this place or the care my family has received here. I highly recommend this hospital..." -Joshua

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"It’s easy to forget how lucky we are to have Monadnock Community Hospital here in Peterborough. Around the country local hospitals are closing and people are left traveling long distances for routine and emergency care. I recently had surgery at MCH and can’t stop raving about the amazing care I received. From the pre-surgery appointments and tests, to the surgery to the 2 days in-patient recovering I was treated with kindness and professionalism every step of the way... I wish I knew the name of everyone who cared for me, I would like to thank each and every one of them. There are many I never met, working behind the scenes or during my surgery. The ones I did meet offered help, provided clear instructions and obviously cared deeply for their patients... Use their services whenever you can and thank their workers when you see them. Our local hospital and its workers are a vital community resource and what would we do without them??" - Lara

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"We have been going to MCH for 20 years and love the doctors. Fantastic experience all the way around." -Michael

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"This has been a great place. All of the staff have been very helpful and considerate during our stop here." -Timothy

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"Unfortunately I've stayed in wayyyy too many hospitals! Thankfully I stayed in Peterborough this time! Best hospital stay ever if there can be such a thing. The AC was nice and cold (normally you're begging for air in hospitals!) The room was private and the care was fantastic! From the doctor's and staff in the ER to the LNA's and Nurses on the floor you are all amazing!!! I was very well taken care of, was allowed to sleep (unheard of) and am now VERY thankfully headed home after a 4 day stay. Thank You to all!!" -Nathalie

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"Love this hospital, the folks are fantastic." -Michael

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Monadnock Community Hospital: Your Trusted Partner for Health Care

We’re always here for Joshua and his family—and when you need care, we’re here for you, too.

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Why Choose Monadnock Community Hospital?

For Casey and for you, we are here to provide the best care by far, close to home.

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We're always here for Joshua and his family—and when you need care, we're here for you, too.

What it can mean for you

What this data means to us

Comprehensive Health Services

Patient-Centered Care

Supportive Environment

Advanced Technology

Take the First Step Towards Better Health

For Casey and for you, we are here to provide the best care by far, close to home.

Ready to Experience Tailored Care? Contact Us: