Hospital Patient Experience
![MCH Patient Experience](https://monadnockcommunityhospital.com/wp-content/uploads/2019/05/NewPatientExperienceHomepage.jpg)
You need to trust that you are safe, valued, and understood when you visit your doctor or hospital. MCH is committed to raising the bar for community hospitals and providing exceptional care to all our patients.
You have the right to make informed decisions about your care. We invite you to learn how we measure our success.
How does MCH compare to other hospitals?
Hospitals across the nation ask their patients about their inpatient experience using the same survey, and they report this information on the Hospital Compare website. At MCH, we value knowing how our patients perceive our inpatient services, and we use this information to help us improve.
Patient Survey Rating
Latest data from the Hospital Compare website: (surveys from 11/2023).
What this data means to us
We are strong in many areas. People know our hospital will be clean and expect they will get help when they need it. Help us build a better care system for you and your family and keep providing feedback. We listen and read it all, both positive comments and concerns.
Some examples of what we changed based on patient feedback:
- Our Orthopaedic practice implemented new scheduling to reduce wait time for appointments.
- In the Emergency Department, we responded to the need for increased communication about wait times.
- We have focused on improving employee engagement and safety because safe and satisfied employees make better care givers.
- We are working to help patients better understand the discharge process in our Medical Surgical Unit.
What it can mean for you
MCH works with an outside service (Press Ganey) to offer these surveys so that we can make certain they are reliable and comparable to other institutions. You can visit the Hospital Compare website and see how we perform relative to over 4,000 other hospitals in our country. This information can help you choose the hospital that meets your needs, and it can help you learn how to be a more effective part of your own health care team. We want patients to work with us both when they are visiting and afterward to help us improve. If you haven’t seen a nurse wash hands, please ask if it was done. If you need more clear information about your medications, please let us know.
Other ways we measure success and identify areas for improvement include:
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Over the past century there have been many inspiring stories shared from those who were born at the hospital, patients who received excellent care, and employees who call the hospital their home away from home. This heartwarming story encapsulates it all, truly coming full circle. Monadnock Community Hospital is delighted to introduce Jackie Coll, who has been a member of the hospital's dedicated team for over a decade. Born as a twin in the maternity ward of MCH in the 80s, she later gave birth to both of her children in MCH’s Birthing Suite. Jackie started with the organization at New Ipswich Family Medicine, however, after a slight career change she took a new role in a different capacity. As a member of the Information Technology team, her office is now the room that she was born in! “When our OB unit changed locations within MCH, the old unit rooms were transformed into offices that now house MCH’s IT department where I currently work,” Jackie explains. “The excitement of MCH’s 100th year anniversary inspired my mom and I to look at my old birth photos. To our incredible surprise my office is the very room I started life in! It brings me great honor to work in such a wonderful hospital that has always been and continues to be an enormous part of my life.” With a background in nursing and information technology, Jackie brings a wealth of experience and a passion for making a positive impact in the lives of patients. This remarkable journey from birth to professional fulfillment encapsulates the hospital's commitment to nurturing and supporting individuals at every stage of life. "This is a rare and wonderful occurrence," says Cyndee McGuire, President and CEO of Monadnock Community Hospital. "To have an individual born within our walls return years later to work in the same room where they were first cared for as an infant is a testament to the deep-rooted connections that our hospital fosters within the community." The hospital's centennial year continues to be a time of reflection, gratitude, and forward-looking initiatives. As Monadnock Community Hospital remains committed to providing exceptional care and support to the community, Jackie’s story embodies the spirit of healthcare excellence, community engagement, and compassionate service that has defined the hospital for the past 100 years. Jackie's journey serves as a reminder that the bonds formed within these walls extend far beyond the walls themselves.Jackie holding a photo of her grandfather holding her as an infant in that same room which is now her office Photo credit: Mikayla Feehan
Jackie in her current office holding a photo of her parents holding her and her twin brother the day they were born in the same room Photo credit: Mikayla Feehan
Jackie's mother holding the twins in front of MCH
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