Hospital Patient Experience
Monadnock Community Hospital: Your Trusted Partner for Health Care
Welcome to Monadnock Community Hospital
At Monadnock Community Hospital (MCH), we understand that every patient’s journey is unique, and we are dedicated to providing comprehensive, compassionate care that enhances your experience at every step. From the moment you walk through our doors, our goal is to ensure your comfort, well-being, and health with personalized care in a warm, welcoming environment.
Joshua D. from Keene, New Hampshire has this to say about Monadnock Community Hospital:
“Highly recommend this hospital! I’ve been coming here for years for myself and my children. The staff is amazing and always accommodating and professional. I’ve been hospitalized here twice this year due to covid and now cardiac problems. I’ve been to the ER multiple times and participate in cardiac rehab here. The staff in every department I’ve dealt with is always phenomenal! I couldn’t be more thankful for the care myself and my family have received here.”
We’re always here for Joshua and his family—and when you need care, we’re here for you, too.
You need to trust that you are safe, valued, and understood when you visit your doctor or hospital. MCH is committed to raising the bar for community hospitals and providing exceptional care to all our patients.
You have the right to make informed decisions about your care. We invite you to learn how we measure our success.
How does MCH compare to other hospitals?
Hospitals across the nation ask their patients about their inpatient experience using the same survey, and they report this information on the Hospital Compare website. At MCH, we value knowing how our patients perceive our inpatient services, and we use this information to help us improve.
Patient Survey Rating
Latest data from the Hospital Compare website: (surveys from 11/2023).
What this data means to us
We are strong in many areas. People know our hospital will be clean and expect they will get help when they need it. Help us build a better care system for you and your family and keep providing feedback. We listen and read it all, both positive comments and concerns.
Some examples of what we changed based on patient feedback:
- Our Orthopaedic practice implemented new scheduling to reduce wait time for appointments.
- In the Emergency Department, we responded to the need for increased communication about wait times.
- We have focused on improving employee engagement and safety because safe and satisfied employees make better care givers.
- We are working to help patients better understand the discharge process in our Medical Surgical Unit.
What it can mean for you
MCH works with an outside service (Press Ganey) to offer these surveys so that we can make certain they are reliable and comparable to other institutions. You can visit the Hospital Compare website and see how we perform relative to over 4,000 other hospitals in our country. This information can help you choose the hospital that meets your needs, and it can help you learn how to be a more effective part of your own health care team. We want patients to work with us both when they are visiting and afterward to help us improve. If you haven’t seen a nurse wash hands, please ask if it was done. If you need more clear information about your medications, please let us know.
Other ways we measure success and identify areas for improvement include:
Our Commitment to Your Experience
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Comprehensive Health Services
From routine check-ups to specialized treatments, we offer a wide range of services to meet all your healthcare needs.
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Patient-Centered Care
We focus on your individual needs, preferences, and concerns, ensuring that your care is tailored to you.
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Supportive Environment
Our dedicated staff works to create a comforting atmosphere where you feel respected, heard, and cared for.
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Advanced Technology
We utilize the latest medical technology to provide precise diagnoses and effective treatments, enhancing your overall care experience.
Why Choose Monadnock Community Hospital?
At Monadnock Community Hospital, we understand that choosing the right primary care provider is essential.
- Compassionate Care: Our dedicated team is committed to treating you with empathy, understanding, and personalized attention.
- Community Focused: As a not-for-profit hospital, our mission is to enhance the health and well-being of our community.
As a nonprofit hospital, we are committed to the health and well-being of our community. We prioritize patient care and work closely with you to ensure a healthy future.
Casey L. from New Hampshire says that Monadnock Community Hospital is
“by far, the best hospital I’ve been to. The staff is outstandingly friendly. Never have I once met a grouchy or rude staff member. The nurses who draw blood are very kind and make it so you’re not as nervous.”
For Casey and for you, we are here to provide the best care by far, close to home.
Take Charge of Your Health Today!
Take the First Step Towards Better Health
- Find a Doctor: Discover our team of experts ready to provide you with exceptional care. Explore our expert staff directory
- Visit Us: Conveniently located at 452 Old Street Road, Peterborough, NH 03458.
- Join Our Wellness Programs: Engage in our wellness programs designed to keep you healthy and proactive about your care.
Take the first step toward a better healthcare experience by scheduling an appointment with our expert team. Call us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.
Together, we can ensure a healthier and happier future for you and your family.
Get Involved and Stay Informed
Join us in our mission to promote health and wellness in our community. Follow us on social media for health tips, news, and events, and sign up for our newsletter to stay informed about the latest developments at MCH.
We’re Here for You
We are here to support you every step of the way. For more information or to schedule an appointment, please contact us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.
Monadnock Community Hospital (MCH) is a not-for-profit hospital dedicated to serving you and your family since 1923. Together, we can improve the health and well-being of our community.
Ready to Experience Tailored Care? Contact Us:
Phone: 603-924-7191
Address: 452 Old Street Road, Peterborough, NH 03458
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closed [ping_status] => closed [post_password] => [post_name] => community-report-2024-clement [to_ping] => [pinged] => [post_modified] => 2024-10-01 12:56:34 [post_modified_gmt] => 2024-10-01 16:56:34 [post_content_filtered] => [post_parent] => 0 [guid] => https://monadnockcommunityhospital.com/?p=38370 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [17] => WP_Post Object ( [ID] => 37164 [post_author] => 9192204 [post_date] => 2024-01-09 14:56:24 [post_date_gmt] => 2024-01-09 19:56:24 [post_content] => Video: Monadnock Community Hospital's Mobile Integrated Healthcare Program Featured on World's GreatestMonadnock Community Hospital is thrilled to announce that their Mobile Integrated Healthcare Program has been selected for a prestigious national showcase on the acclaimed television series, "World's Greatest." The episode features an exclusive behind-the scenes look into this exceptional healthcare program serving patients in the Monadnock Region. The Mobile Integrated Healthcare Program (MIH) is a novel approach to filling some of the gaps in the healthcare system. Implemented to address the Covid-19 pandemic, this program utilizes emergency medical service providers in non-traditional roles to help improve population health, reduce costs per capita, and improve the experience of care for the patients of Monadnock Community Hospital. The Community Paramedics provide home-based care services covering a variety of needs from medication checks, blood draws, wound care, chronic care management and more, in collaboration with MCH primary care clinicians. The acclaimed series, “World’s Greatest” features companies from all over the globe that are deemed the best in their field. “It is truly an honor to be selected for this program. To bring our story to the forefront and highlight our advances in the rural healthcare environment is an incredible opportunity. We cannot wait to show the world how special MCH is, and all that we can offer for our patients,” says Joshua Patrick, MPSLA, CP-C Lead Community Paramedic Clinician. For more information about the Mobile Integrated Healthcare Program at Monadnock Community Hospital, please visit https://monadnockcommunityhospital.com/services/mobile-integrated-healthcare-mih/ [post_title] => Video: MIH Program Selected for Nationally Recognized Program [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => mih-program-national-recognition [to_ping] => [pinged] => [post_modified] => 2024-10-29 15:22:24 [post_modified_gmt] => 2024-10-29 19:22:24 [post_content_filtered] => [post_parent] => 0 [guid] => https://monadnockcommunityhospital.com/?p=37164 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [18] => WP_Post Object ( [ID] => 37794 [post_author] => 9192204 [post_date] => 2023-12-01 09:23:46 [post_date_gmt] => 2023-12-01 14:23:46 [post_content] => [post_title] => Welcome Lauren Stacy to Jaffrey Family Medicine [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => welcome-lauren-stacy [to_ping] => [pinged] => [post_modified] => 2024-09-10 15:55:16 [post_modified_gmt] => 2024-09-10 19:55:16 [post_content_filtered] => [post_parent] => 0 [guid] => https://monadnockcommunityhospital.com/welcome-michael-gilbert-copy/ [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [19] => WP_Post Object ( [ID] => 36932 [post_author] => 9192204 [post_date] => 2023-11-30 08:55:35 [post_date_gmt] => 2023-11-30 13:55:35 [post_content] => Monadnock Community Hospital was recently voted Best Hospital in the 2023 Keene’s Best, an initiative that invites the community to celebrate outstanding establishments and professionals who contribute to the area's unique charm. Presented by Monadnock Broadcasting Group, Keene's Best honors those who contribute positively to the community, and make the Monadnock region an exceptional place to live. In the latest 2023 awards announcement, Monadnock Community Hospital stands out as a shining star, securing multiple prestigious accolades. The hospital's century-long dedication to enhancing community health is evident. As we commemorate a century of care, MCH's mission holds even greater significance today. Gold! Best Hospital, Best Orthopedic Surgeon, Best Place to Have a Baby, and Best Women’s Clinic
MCH has been honored with the Gold Award for Best Hospital, a recognition that reflects the hospital's commitment to improving the health and well-being of the community, a mission ingrained in its core. The Gold Award for Best Orthopedic Surgeon highlights the exceptional expertise within the hospital's medical staff. Their commitment to excellence in orthopedic care contributes to the overall well-being of the community, ensuring that residents receive top-notch services close to home. Welcoming new life into the community is a special moment, and the MCH Birthing Suite has been recognized with the Gold Award for Best Place to Have a Baby. This accolade underscores the hospital's commitment to providing a supportive and compassionate environment for expectant families. Monadnock OBGYN has been honored with the Gold Award for Best Women's Clinic, showcasing their dedication to empowering women's health. This acknowledgment reflects the collaborative and compassionate care provided by the clinic, ensuring that women in the community receive the highest standard of healthcare services.Silver Best Dermatologist: Comprehensive Skin Care
In the realm of Dermatology, MCH has secured the Silver Award, a testament to its comprehensive approach to skin health. This recognition reflects the collaborative and honest care provided by dermatologists, fostering trust within the community. As we celebrate these achievements, it's evident that Monadnock Community Hospital and their various healthcare specialties are more than just medical practices. They are integral parts of the community committed to elevating the health and wellness of those in the Monadnock region. These accolades serve as a reminder that our local establishments are beacons of excellence, collectively contributing to the well-being and vibrancy of our region. MCH extends its heartfelt gratitude to all of their dedicated employees, whose unwavering commitment to providing exceptional care has been instrumental in garnering these prestigious recognitions. Thank you for your unwavering dedication to our community! 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