Hospital Patient Experience

MCH Patient Experience
About Monadnock Community Hospital
Hospital Patient Experience

Monadnock Community Hospital: Your Trusted Partner for Health Care

Welcome to Monadnock Community Hospital

At Monadnock Community Hospital (MCH), we understand that every patient’s journey is unique, and we are dedicated to providing comprehensive, compassionate care that enhances your experience at every step. From the moment you walk through our doors, our goal is to ensure your comfort, well-being, and health with personalized care in a warm, welcoming environment.

Graphic featuring the Monadnock Community Hospital logo, a five-star rating, and the quote, 'The staff is amazing and always accommodating and professional.' - Joshua D., Keene, NH, set against a blue-toned background of the hospital building

Joshua D. from Keene, New Hampshire has this to say about Monadnock Community Hospital:

“Highly recommend this hospital! I’ve been coming here for years for myself and my children. The staff is amazing and always accommodating and professional. I’ve been hospitalized here twice this year due to covid and now cardiac problems. I’ve been to the ER multiple times and participate in cardiac rehab here. The staff in every department I’ve dealt with is always phenomenal! I couldn’t be more thankful for the care myself and my family have received here.”

We’re always here for Joshua and his family—and when you need care, we’re here for you, too.

You need to trust that you are safe, valued, and understood when you visit your doctor or hospital. MCH is committed to raising the bar for community hospitals and providing exceptional care to all our patients.

You have the right to make informed decisions about your care. We invite you to learn how we measure our success.

How does MCH compare to other hospitals?

Hospitals across the nation ask their patients about their inpatient experience using the same survey, and they report this information on the Hospital Compare website. At MCH, we value knowing how our patients perceive our inpatient services, and we use this information to help us improve.

Patient Survey Rating 

Latest data from the Hospital Compare website: (surveys from 11/2023).

What this data means to us

We are strong in many areas. People know our hospital will be clean and expect they will get help when they need it. Help us build a better care system for you and your family and keep providing feedback. We listen and read it all, both positive comments and concerns.

Some examples of what we changed based on patient feedback:

  • Our Orthopaedic practice implemented new scheduling to reduce wait time for appointments.
  • In the Emergency Department, we responded to the need for increased communication about wait times.
  • We have focused on improving employee engagement and safety because safe and satisfied employees make better care givers.
  • We are working to help patients better understand the discharge process in our Medical Surgical Unit.

What it can mean for you

MCH works with an outside service (Press Ganey) to offer these surveys so that we can make certain they are reliable and comparable to other institutions. You can visit the Hospital Compare website and see how we perform relative to over 4,000 other hospitals in our country. This information can help you choose the hospital that meets your needs, and it can help you learn how to be a more effective part of your own health care team. We want patients to work with us both when they are visiting and afterward to help us improve. If you haven’t seen a nurse wash hands, please ask if it was done. If you need more clear information about your medications, please let us know.

Other ways we measure success and identify areas for improvement include:

Louise DelPapa Dr. Vache was very kind and compassionate, and was conservative with my care. After he explained the pros and cons of surgery, we decided to treat my condition non-surgically. He kept encouraging me, assuring me that the fractures would be minimized, my pain would lessen, and my mobility would improve with a combination of medications and physical therapy. He was right!

Our Commitment to Your Experience

  • Comprehensive Health Services

From routine check-ups to specialized treatments, we offer a wide range of services to meet all your healthcare needs.

  • Patient-Centered Care

We focus on your individual needs, preferences, and concerns, ensuring that your care is tailored to you.

  • Supportive Environment

Our dedicated staff works to create a comforting atmosphere where you feel respected, heard, and cared for.

  • Advanced Technology

We utilize the latest medical technology to provide precise diagnoses and effective treatments, enhancing your overall care experience.

Exterior view of Monadnock Community Hospital at night with a bright star in the sky. Text overlay reads: 'Monadnock Community Hospital’s Mission: We are committed to providing excellence in community healthcare.' Monadnock Community Hospital logo is at the bottom with the tagline 'Your life. Your health. Your Hospital.' and website URL www.MonadnockHospital.org.

Find a Doctor

Why Choose Monadnock Community Hospital?

At Monadnock Community Hospital, we understand that choosing the right primary care provider is essential.

  • Compassionate Care: Our dedicated team is committed to treating you with empathy, understanding, and personalized attention.
  • Community Focused: As a not-for-profit hospital, our mission is to enhance the health and well-being of our community.

As a nonprofit hospital, we are committed to the health and well-being of our community. We prioritize patient care and work closely with you to ensure a healthy future.

Graphic featuring the Monadnock Community Hospital logo, a five-star rating, and the quote, 'By far the best hospital I've been to.' - Casey L., set against a blue-toned background of the hospital building

Casey L. from New Hampshire says that Monadnock Community Hospital is

“by far, the best hospital I’ve been to. The staff is outstandingly friendly. Never have I once met a grouchy or rude staff member. The nurses who draw blood are very kind and make it so you’re not as nervous.”

For Casey and for you, we are here to provide the best care by far, close to home.

Take Charge of Your Health Today!

Take the First Step Towards Better Health

  • Find a Doctor: Discover our team of experts ready to provide you with exceptional care. Explore our expert staff directory
  • Visit Us: Conveniently located at 452 Old Street Road, Peterborough, NH 03458.
  • Join Our Wellness Programs: Engage in our wellness programs designed to keep you healthy and proactive about your care.

Take the first step toward a better healthcare experience by scheduling an appointment with our expert team. Call us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.

Together, we can ensure a healthier and happier future for you and your family.

A graphic with a background image of a scenic landscape featuring a lake and a mountain. On the right side, the text reads: "Your Health, Our Priority: Personalized, Community-Centered Care at Monadnock Community Hospital." The website www.MonadnockHospital.org is at the bottom. The Monadnock Community Hospital logo is placed in the lower center of the graphic.

Get Involved and Stay Informed

Join us in our mission to promote health and wellness in our community.  Follow us on social media for health tips, news, and events, and sign up for our newsletter to stay informed about the latest developments at MCH.

We’re Here for You

We are here to support you every step of the way. For more information or to schedule an appointment, please contact us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.

Monadnock Community Hospital (MCH) is a not-for-profit hospital dedicated to serving you and your family since 1923. Together, we can improve the health and well-being of our community.

Ready to Experience Tailored Care? Contact Us:

Phone: 603-924-7191
Address: 452 Old Street Road, Peterborough, NH 03458

Find a Doctor