Hospital Patient Experience
Hospital Patient Experience
You need to trust that you are safe, valued, and understood when you visit your doctor or hospital. MCH is committed to raising the bar for community hospitals and providing exceptional care to all our patients.
You have the right to make informed decisions about your care. We invite you to learn how we measure our success.
How does MCH compare to other hospitals?
Hospitals across the nation ask their patients about their inpatient experience using the same survey, and they report this information on the Hospital Compare website. At MCH, we value knowing how our patients perceive our inpatient services, and we use this information to help us improve.
Patient Survey Rating
Latest data from the Hospital Compare website: (surveys from 11/2023).
What this data means to us
We are strong in many areas. People know our hospital will be clean and expect they will get help when they need it. Help us build a better care system for you and your family and keep providing feedback. We listen and read it all, both positive comments and concerns.
Some examples of what we changed based on patient feedback:
- Our Orthopaedic practice implemented new scheduling to reduce wait time for appointments.
- In the Emergency Department, we responded to the need for increased communication about wait times.
- We have focused on improving employee engagement and safety because safe and satisfied employees make better care givers.
- We are working to help patients better understand the discharge process in our Medical Surgical Unit.
What it can mean for you
MCH works with an outside service (Press Ganey) to offer these surveys so that we can make certain they are reliable and comparable to other institutions. You can visit the Hospital Compare website and see how we perform relative to over 4,000 other hospitals in our country. This information can help you choose the hospital that meets your needs, and it can help you learn how to be a more effective part of your own health care team. We want patients to work with us both when they are visiting and afterward to help us improve. If you haven’t seen a nurse wash hands, please ask if it was done. If you need more clear information about your medications, please let us know.
Other ways we measure success and identify areas for improvement include:
Monadnock Community Hospital: Your Trusted Partner for Health Care
Welcome to Monadnock Community Hospital
At Monadnock Community Hospital (MCH), we understand that every patient’s journey is unique, and we are dedicated to providing comprehensive, compassionate care that enhances your experience at every step. From the moment you walk through our doors, our goal is to ensure your comfort, well-being, and health with personalized care in a warm, welcoming environment.
Our Commitment to Your Experience
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Comprehensive Health Services
From routine check-ups to specialized treatments, we offer a wide range of services to meet all your healthcare needs.
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Patient-Centered Care
We focus on your individual needs, preferences, and concerns, ensuring that your care is tailored to you.
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Supportive Environment
Our dedicated staff works to create a comforting atmosphere where you feel respected, heard, and cared for.
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Advanced Technology
We utilize the latest medical technology to provide precise diagnoses and effective treatments, enhancing your overall care experience.
Why Choose Monadnock Community Hospital?
At Monadnock Community Hospital, we understand that choosing the right primary care provider is essential.
- Compassionate Care: Our dedicated team is committed to treating you with empathy, understanding, and personalized attention.
- Community Focused: As a not-for-profit hospital, our mission is to enhance the health and well-being of our community.
As a nonprofit hospital, we are committed to the health and well-being of our community. We prioritize patient care and work closely with you to ensure a healthy future.
Take Charge of Your Health Today!
Take the First Step Towards Better Health
- Find a Doctor: Discover our team of experts ready to provide you with exceptional care. Explore our expert staff directory
- Visit Us: Conveniently located at 452 Old Street Road, Peterborough, NH 03458.
- Join Our Wellness Programs: Engage in our wellness programs designed to keep you healthy and proactive about your care.
Take the first step toward a better healthcare experience by scheduling an appointment with our expert team. Call us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.
Together, we can ensure a healthier and happier future for you and your family.
Get Involved and Stay Informed
Join us in our mission to promote health and wellness in our community. Follow us on social media for health tips, news, and events, and sign up for our newsletter to stay informed about the latest developments at MCH.
We’re Here for You
We are here to support you every step of the way. For more information or to schedule an appointment, please contact us at (603) 924-7191 or visit our website at www.MonadnockHospital.org.
Monadnock Community Hospital (MCH) is a not-for-profit hospital dedicated to serving you and your family since 1923. Together, we can improve the health and well-being of our community.
Ready to Experience Tailored Care? Contact Us:
Phone: 603-924-7191
Address: 452 Old Street Road, Peterborough, NH 03458
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Video: Monadnock Community Hospital's Mobile Integrated Healthcare Program Featured on World's Greatest
Gold! Best Hospital, Best Orthopedic Surgeon, Best Place to Have a Baby, and Best Women’s Clinic
MCH has been honored with the Gold Award for Best Hospital, a recognition that reflects the hospital's commitment to improving the health and well-being of the community, a mission ingrained in its core.
The Gold Award for Best Orthopedic Surgeon highlights the exceptional expertise within the hospital's medical staff. Their commitment to excellence in orthopedic care contributes to the overall well-being of the community, ensuring that residents receive top-notch services close to home.
Welcoming new life into the community is a special moment, and the MCH Birthing Suite has been recognized with the Gold Award for Best Place to Have a Baby. This accolade underscores the hospital's commitment to providing a supportive and compassionate environment for expectant families.
Monadnock OBGYN has been honored with the Gold Award for Best Women's Clinic, showcasing their dedication to empowering women's health. This acknowledgment reflects the collaborative and compassionate care provided by the clinic, ensuring that women in the community receive the highest standard of healthcare services.
Silver Best Dermatologist: Comprehensive Skin Care
In the realm of Dermatology, MCH has secured the Silver Award, a testament to its comprehensive approach to skin health. This recognition reflects the collaborative and honest care provided by dermatologists, fostering trust within the community.
As we celebrate these achievements, it's evident that Monadnock Community Hospital and their various healthcare specialties are more than just medical practices. They are integral parts of the community committed to elevating the health and wellness of those in the Monadnock region. These accolades serve as a reminder that our local establishments are beacons of excellence, collectively contributing to the well-being and vibrancy of our region. MCH extends its heartfelt gratitude to all of their dedicated employees, whose unwavering commitment to providing exceptional care has been instrumental in garnering these prestigious recognitions. Thank you for your unwavering dedication to our community!
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