At Monadnock Family Care, our primary concern is keeping you healthy. We provide a wide range of primary care services for individuals and families and our experienced and highly-trained physicians are up-to-date on the latest medical issues and procedures. Because we’re affiliated with Monadnock Community Hospital, you’ll enjoy access to an established network of medical specialists that offer experience and expertise right
here in our own community.
An appointment with your physician is required before we can prescribe new medications for you.
If you need a refill for existing prescriptions, please call your pharmacy three to five days in advance. They will then notify us electronically. Please note that after regular office hours, on-call physicians may not be able to refill prescriptions.
Referrals to Other Physicians
If you need a referral to another physician’s office, please notify our office at least one week in advance with your appointment date and the physician’s name, address and phone number.
Change of Information
Please notify the office staff of any changes in your phone number, address or insurance.
Billing statements for our practice are sent out by the MCH Health Services Billing Department.
For questions regarding your bill, please call 603-924-4665, Monday – Friday, 8:00 am to 4:00 pm.
Payment is expected at the time of service unless prior arrangements have been made. Please note that it is your responsibility to contact your insurance company to verify that we are participating providers with your insurance plan. If so, the Billing Department will submit the claim directly to your insurance carrier for you. You will be responsible for co-payments, deductibles, and any non covered charges at the time of your appointment.
If you do not have insurance, please contact the Billing Department to set up mutually acceptable payment plans. If you are unable to pay for medical services, please contact the Financial Grant Program Coordinator at 603-924-1717 to discuss the financial assistance options available to you.
Always dial 911 for emergencies first. Emergency Care & HMOs. If your health insurance is a Health Maintenance Organization (HMO), please contact them after the emergency has been stabilized. Explain your situation and ask if they require you to notify your Primary Care Provider (PCP) within 24 hours of going to an Emergency Room. If so, please call our office. Failure to contact us could result in non-coverage of the visit by your insurance company.
Urgent Medical Issues
We understand that urgent health issues occur and we do our best to respond promptly. If you have an urgent issue, please inform the receptionist so that you can be directly connected to a physician or nurse.