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Monadnock Community Hospital 2024 Report to Our Community
Innovate. Elevate. Celebrate.
Entering a new century of care
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Contents:
Message From Cynthia K. McGuire Our Foundation: Mission, Vision, and Values We are Monadnock Community Hospital Advanced Surgical Expertise Close to Home Buttoned Up Surgical Care Clement Family Legacy Thank You to Our Parmelee Society Invaluable Insight: The Patient & Family Advisory Council Making a Difference Together: Community Impact A Brighter Space for Staff and Visitors Always Innovating Finding the Right Level of Care Making Strides in Rehabilitative Excellence Welcome New Medical Staff Honoring Loved Ones Employee Generosity Shines Key Statistics ) [_page_sections_1_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_1_width] => Array ( [0] => normal ) [_page_sections_1_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_3_section_title] => Array ( [0] => A Message from President and CEO, Cynthia McGuire ) [_page_sections_3_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_3_wysiwyg] => Array ( [0] => [caption id="attachment_37841" align="aligncenter" width="780"]Cynthia K McGuire[/caption] Dear Friends, As we begin our second century of caring for our community, my heart is full of gratitude for our cherished Monadnock Community Hospital (MCH) family, including you, our supporters and friends. Your steadfast partnership and generosity have been the cornerstone of our achievements. Your volunteerism brings smiles to the faces of our patients and employees every day, and your philanthropic gifts help us to sustain and grow our services as we meet the needs of our community. The advancements you will read about in this report reflect our commitment to excellence in healthcare and our passion for caring for the community that has supported us throughout the years. We have added some new services this past year to increase patient access, including our own gastroenterology practice, Monadnock Gastroenterology Associates. You will also read about spine care, minimally invasive carpal tunnel procedures, pediatric orthopedics, a new CT scanner, and a renovated outdoor turf area for our rehabilitation patients. Recruitment and retention of the best talent is our number one strategic initiative, and we have recently welcomed new clinicians in both specialty and primary care, enhancing our capacity to offer you comprehensive health-care options close to home. I am so proud of every employee at MCH, and I witness daily the compassion they bring to every patient experience. Our employees will always be our most valuable asset. Our success and growth are fueled by your investments in our mission to improve the health and well-being of our community. Thanks to you, our supporters, volunteers, employees, clinicians, patients, and friends, we are able to continue to fulfill that mission each and every day in the heart of the Monadnock Region. Thank you for your generosity and commitment to Monadnock Community Hospital. You are invaluable to us. With heartfelt thanks for all you do, Cynthia K. McGuire, FACHE President and CEO Monadnock Community Hospital ) [_page_sections_3_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_3_width] => Array ( [0] => normal ) [_page_sections_3_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_5_section_title] => Array ( [0] => Our Foundation: Mission, Vision, and Values ) [_page_sections_5_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_5_wysiwyg] => Array ( [0] =>
Mission
Monadnock Community Hospital is committed to improving the health and well-being of our community.Vision
We will elevate the health of our community by providing accessible, high-quality and value-based care.Values
Compassion | Collaboration | Honesty | Respect ) [_page_sections_5_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_5_width] => Array ( [0] => normal ) [_page_sections_5_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_7_section_title] => Array ( [0] => We are Monadnock Community Hospital. ) [_page_sections_7_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_7_wysiwyg] => Array ( [0] => [caption id="attachment_37840" align="aligncenter" width="780"]From back to front: Armando Rangel, HR Generalist; Cathy Maki, Accountant; Dr. Dmitry Tarasevich, Monadnock Internal Medicine; Tausey Wolfe, Monadnock Behavioral Health Practice Manager; Corryn Nelson, Physical Therapist; Jennifer Norris, Patient Access Coordinator; Leah Hakala, Birthing Suite LNA[/caption] We are skilled experts, from across the world and right next door, who studied and trained to provide the Monadnock community with exceptional healthcare. We are committed staff members and volunteers, each contributing our own unique talents to serve patients and families. We are innovators, adopting advanced technology and techniques to elevate the care we provide. We are also neighbors, dedicated to improving the health of people in the places where we live. We’re more than just close-knit colleagues, we’re friends and family. Hundreds strong, we are embarking on our second century of care as stewards of a proud legacy, always moving forward in service to our community. And that’s something to celebrate. ) [_page_sections_7_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_7_width] => Array ( [0] => normal ) [_page_sections_7_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_9_section_title] => Array ( [0] => Advanced Surgical Expertise Close to Home ) [_page_sections_9_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_9_wysiwyg] => Array ( [0] => [caption id="attachment_37839" align="aligncenter" width="780"]
Heather Bartels, MD and Patricia Shuster[/caption] Finding out that you need surgery can be overwhelming, but there are ways to ease the stress. MCH ensures surgical expertise for their patients conveniently close to home. Patricia Shuster of Fitzwilliam knows this firsthand. When she required cataract surgery, she turned to the skilled surgeons of The Medical Eye Center, located at MCH. She says, “I’ve had other surgeries at MCH over the years because I trust the doctors and the OR team. It’s also convenient to me, being so close to where I live. When I went in, not only were all of the staff members professional, they were friendly—and funny. It really helped me to relax.” The Medical Eye Center, which opened their Peterborough location in the spring of 2023, is just one of the premier practices serving patients at MCH’s state-of-the-art surgical facilities. It is here in Peterborough that talented and experienced surgeons and their surgical teams—including highly skilled nurses and surgical technologists — successfully perform general, orthopedic, gastrointestinal, ophthalmic, and OBGYN surgeries every day. Whatever a patient’s surgical needs, our advanced operating rooms and high-quality, personal care are designed to take as much stress out of surgery as possible. “I’ve been telling everyone about my surgery,” says Patricia. “It was a great experience—I had worn glasses since I was a little girl, and now I don’t need to. I put my trust in Monadnock Community Hospital and will continue to do so.”
“It was a great experience... I put my trust in Monadnock Community Hospital and will continue to do so.”
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“Everything was perfect and I am proud to say Dr. Kwitkin was my surgeon.”
) [_page_sections_11_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_11_width] => Array ( [0] => normal ) [_page_sections_11_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_13_section_title] => Array ( [0] => Clement Family Legacy ) [_page_sections_13_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_13_wysiwyg] => Array ( [0] => [caption id="attachment_37837" align="alignright" width="360"]Karen Clement holding a painting of her grandmother, Margaret Adams Clement[/caption] The Clement Family legacy of leadership, volunteerism, and philanthropy at MCH has had an extraordinary impact on the Hospital for over 100 years. The story began in 1916, when Margaret Adams Clement began talking with her friend, Robert Parmelee, about donating his summer estate to be used to establish a hospital. In 1918, Margaret was named one of eleven trustees who oversaw the planning and fundraising needed to transform the summer home into the Peterborough Hospital, which opened its doors in 1923. Margaret’s son, Everett Clement, and his wife Margaret (“Peg”) continued the family’s generosity with a bequest that helped to build the endowment as well as renovate The Birthing Suite. Today, Everett’s daughter, Karen Clement, and her husband, Richard Jordan, are the family’s third generation who have supported the Hospital. Their vision and generosity have helped to establish and sustain one of the finest small hospitals in New England. ) [_page_sections_13_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_13_width] => Array ( [0] => normal ) [_page_sections_13_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_15_section_title] => Array ( [0] => Thank You to Our Parmelee Society ) [_page_sections_15_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_15_wysiwyg] => Array ( [0] => [caption id="attachment_37836" align="alignleft" width="110"]
From left to right: Katharyn Ernst, Lee Ann Clark-Moore, Laura Gingras[/caption] The Parmelee Society recognizes the individuals who choose to include Monadnock Community Hospital in their wills or estate plans. Their legacy gifts ensure the accessibility of high-quality healthcare for their neighbors and loved ones for generations to come. MCH is honored by these generous supporters who demonstrate the spirit of community and share their devotion to our hospital well into the future. Philanthropic gifts help us fulfill our mission to serve the community. Consider making a specific provision in your will for MCH. If you already have, let us know so we can honor you as a member of our Parmelee Society. ) [_page_sections_15_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_15_width] => Array ( [0] => normal ) [_page_sections_15_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_17_section_title] => Array ( [0] => Invaluable Insight: The Patient & Family Advisory Council ) [_page_sections_17_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_17_wysiwyg] => Array ( [0] => [caption id="attachment_37834" align="aligncenter" width="780"]
Members of the Patient & Family Advisory Council from left to right: Lisa McInnis, MHP Practice Liaison; Molly Rajaniemi, Patient Experience Coordinator; Judy Unger-Clark; John Richards; Vicky Rank; and Denise Lord, VP of Organizational Performance. (Not pictured: Michael Greenough, Education and Emergency Management Specialist; Maria Brown, Oncology Medical Assistant; Walter Fleury; Madelyn Morris; Suzanne O’Brien; and Carol Hess)[/caption] At Monadnock Community Hospital, the care of our patients — as well as their loved ones — is the center of conversation for the Patient & Family Advisory Council (PFAC). Re-established in 2022, PFAC members have worked to represent the voice of the patients and families in MCH initiatives, while learning more about our organization and becoming positive, informed community ambassadors. PFAC members provide personal feedback, helping MCH leaders to better understand patient perspectives and strengthen the relationship between MCH and the community we serve. To date, the PFAC has contributed to a variety of projects, including MCH’s 100th anniversary, patient educational materials, website pages, and consent forms. PFAC members have gained a deeper understanding of MCH’s programs and services, allowing the group to offer valuable input from a community perspective. ) [_page_sections_17_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_17_width] => Array ( [0] => normal ) [_page_sections_17_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_19_section_title] => Array ( [0] => Making a Difference Together: Community Impact ) [_page_sections_19_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_19_wysiwyg] => Array ( [0] =>
MCH Provided $18,372,500 of Support to Our Community in 2023
Subsidized Health Services (e.g., Chronic Health Programs, Emergency Department, Behavioral Health Services, etc.) | $8,926,000 |
Charity Care (e.g., Financial Assistance Program) | $392,000 |
In-kind Donations (e.g., Donations to Other Organizations, EMT Training, etc.) | $273,500 |
Community Programs (e.g., Mobile Integrated Health, Parent Support Services, etc.) | $328,000 |
Public Programs (e.g., Medicaid and Medicare Shortfall) | $8,453,000 |
“Being a volunteer here is incredibly fulfilling...”
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Heather Bartels, MDOphthalmologist The Medical Eye CenterBrian Kwitkin, MD, FACSGeneral Surgery Monadnock Surgical AssociatesJennifer Romanelli, APRNFamily Medicine Nurse Practitioner Jaffrey Family PracticeMichael Gilbert, MDGastroenterologist Monadnock Gastroenterology Associates |
Lauren Stacy, APRNFamily Medicine Nurse Practitioner Jaffrey Family PracticeAndrea Bentley-Melle, APRNFamily Medicine Nurse Practitioner Monadnock Family CareElizabeth Johnsen, DOObstetrics & Gynecology Monadnock OB/GYN Associates |
“With open arms, we welcome our newest clinicians not only for their skills but also for the new perspectives they bring to our legacy of care.” - Cynthia K. McGuire, FACHE, President & CEO
) [_page_sections_31_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_31_width] => Array ( [0] => normal ) [_page_sections_31_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_33_section_title] => Array ( [0] => Honoring Loved Ones: Gifts to Monadnock Community Hospital ) [_page_sections_33_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_33_wysiwyg] => Array ( [0] => One of the most meaningful ways to honor a special person or caregiver is to make a gift to Monadnock Community Hospital. Honor the legacy of a loved one or memorialize a special person in your life with a gift to MCH. [gallery columns="4" link="none" ids="37825,37824,37823,37821,37820,37819,37843" orderby="rand"] ) [_page_sections_33_wysiwyg] => Array ( [0] => field_5a79c5dfc5cca ) [page_sections_33_width] => Array ( [0] => normal ) [_page_sections_33_width] => Array ( [0] => field_5af99fbbc9de1 ) [page_sections_35_section_title] => Array ( [0] => Employee Generosity Shines ) [_page_sections_35_section_title] => Array ( [0] => field_5ada5134d3021 ) [page_sections_35_wysiwyg] => Array ( [0] => [caption id="attachment_37826" align="aligncenter" width="780"]Overnight Admissions | 1,122 |
Births | 262 |
Emergency Room Visits | 13,353 |
Surgical Cases | 1,140 |
Endoscopy Procedures | 951 |
Imaging Exams | 33,581 |
Lab Tests | 186,069 |
Physical, Occupational, and Speech Procedures | 65,966 |
Physician Practice Visits | 80,710 |